Use the "Passcode" field to tell Duo how you want to authenticate. If Receiver does prompt you for a "Passcode" as shown: Be sure to follow the instructions sent to you by your organization if they differ from what's shown here. Your administrator may have changed this to a different character. The comma is Duo's default separator character between your password and the Duo factor. To use Duo Push if your password is "hunter2", type: Still cant connect to Citrix Step 2: Power off your modem and. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc. A prompt appears, asking if you want to reset the receiver. You can also add a number to the end of these factor names if you have more than one device registered. Your login attempt will fail - log in again with one of your new passcodes. Just review the request and tap "Approve" to log in. Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator.Įxamples: mypass123,123456 or mypass123,1456789 If Receiver only prompts for a password, like so:Īfter you submit your login information, an authentication request is automatically sent to you via push to the Duo Mobile app or as a phone call.Īlternatively, you can add a comma (“,”) to the end of your password, followed by a Duo passcode or the name of a Duo factor. If you are missing access to any Surgery application, please send us a ticket at to grant you access.Logging In With the Citrix Receiver Clientĭepending on how your company configured Duo authentication, you may or may not see a “Passcode” field when using the Citrix Receiver client. Note: The Surgery network drives are accessible via the "Windows Explorer- Transfer Files" app. If you receive a message like the one below when launching apps, please click " Permit all Access".All of the Citrix apps will be displayed on the main page.This appears to be something related to IE9 and active x but not sure what to try to fix. other published apps, through the PNAagent run fine. Please send us a ticket at if you need help with your username and/or password. As well, if I press 'skip to logon', the interface showing published apps opens but attempting to launch any apps results in pop-up dialog bar asking to download 'launch.ica'. Login with your Surgery username and password.Go to the Surgery Citrix website from any browser:.Please go to the Citrix website to obtain the latest download: NOTE: In order to launch Surgery Citrix apps, you will need to have the Workspace app installed. It is intended for Surgery users that do not have access to a Surgery computer and need access to the Surgery network. This KB article will help users access the Surgery Citrix remotely.
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